Help centre · User guide
Every step with a screenshot. Tap any picture to see it full size. Can't find it? Ask Bunmi (bottom right) or contact support.
The first time you open AfriMarket, a bar at the bottom asks about cookies. Necessary cookies (sign-in, your cart) are always on; you decide about analytics, personalised recommendations and marketing. Choose Accept all, Reject all or Customise. Change your mind any time from Cookie settings in the footer.
Click Sign in at the top right, then Create an account.
Use Google or your email and password. Forgot it? Enter your email, tap Forgot password?, and we email a code to set a new one. If you open a page that needs an account while signed out — checkout, your orders, a dashboard — you're taken to sign in and brought straight back afterwards.
Once signed in, your avatar sits at the top right. It opens the account menu: My account, Orders, Saved items, Refer & earn, Addresses; the Seller dashboard (or Sell on AfriMarket if you don't have a store yet); the Staff or Admin workspace if you have that role; Account settings and Sign out.
Browse lists every live product. The panel on the left filters by category (open one to see its subcategories) and price — one-tap bands or your own min–max. Applied filters show as chips above the results; tap a chip's × to remove it, or Clear all.
The search box understands meaning, not just exact words — “handmade bag” also finds baskets and totes. Results come sorted by best match; the dropdown on the right changes the sort.
The cart (icon at the top right) lets you change quantities or remove lines. Prices are re-checked when you place the order. Checkout in four steps:
Type your street and suggestions appear as you go — pick one and the town, state and postcode fill in for you. The phone number is passed to the courier. Tick Use as my default address to have it picked automatically at checkout.
My account shows orders on the way, anything awaiting payment, your store-credit balance and recent orders. Orders lists every order with its status; open one for the tracker of each store's parcel — Paid → Processing → Shipped → Delivered — with courier tracking once booked. Unpaid orders offer Pay with Flutterwave and Cancel order; delivered ones offer Buy again, Write a review and Report a problem.
Within 14 days of delivery, open the order and tap Report a problem. Choose what went wrong (not received, damaged, not as described, wrong item, other), describe it and add photos. The seller has 2 business days to reply and you can talk it through on the dispute page. If it isn't resolved, AfriMarket decides on the evidence. Refunds are paid as store credit, added immediately and applied to your next order; you can appeal a decision within 7 days.
Tap Ask Bunmi on any page — the store, and every dashboard. She answers from the help centre, this guide, and — when you're signed in — what applies to you: shoppers get their own orders and disputes (“Where is my order?”, “What happened with my refund?”); sellers also get their store's orders to ship, stock and payouts (“What do I need to do today?”); staff and admins get the operations queue (“What's waiting for me?”). She speaks English, Pidgin, Hausa, Igbo and Yorùbá — write in yours and she answers in it, or choose one with the globe in her panel. In Hausa she is Amina and in Igbo Adaeze: same assistant, a name that fits the language. She can't change orders or approve anything; for anything she can't settle, Talk to a person reaches support.
Most people use AfriMarket on a phone, so every screenshot in this guide has a phone version — the Phone / Computer switch at the top picks which you see. A few things are simply in different places on a small screen:
